Cancel, restore, or request a refund.

1. Identify the billing store

Check the receipt sent after purchase. Manage an Apple receipt with the matching Apple Account and a Google Play receipt with the matching Google Account. ShapeVision cannot transfer a subscription between stores.

2. Stop future renewals

Cancellation stops a future renewal; it is not automatically a refund request.

• Apple: Settings → your name → Subscriptions → ShapeVision → Cancel Subscription. Official Apple guide.
• Google Play: Google Play → profile → Payments & subscriptions → Subscriptions → ShapeVision → Cancel. Official Google guide.

Deleting the app or your ShapeVision account does not cancel the store subscription.

3. Request a refund

Eligibility depends on the store, country, purchase date and applicable rules. Apple or Google reviews requests for payments they processed. ShapeVision cannot guarantee their decision.

• Apple: sign in at reportaproblem.apple.com, open “I’d like to,” choose “Request a refund,” select a reason, choose ShapeVision, and submit the request. You can also read the official Apple instructions.
• Google Play: follow the Google Play refund process. Depending on timing, Google may direct a request to the developer.

4. Purchase restored but access is missing

Sign in with the store account shown on the receipt and choose Restore Purchases in ShapeVision. If access is still missing, email contact@shapevision.app with the platform, purchase date and a partially masked order ID. Never send payment-card details.

Consumer rights

This page explains the operational path for in-app purchases. It does not restrict any mandatory consumer rights available under applicable law.